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Frequently Asked Questions |
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How to reach us?
tekbox.be
ICI Solutions sprl
E-mail :
Telephone : 32/87/68.89.69
Fax : 32/87/68.89.70
Address : Rue du Centre 3 - 4840 WELKENRAEDT - Belgium
RPM Verviers - TVA BE - N° 0464.082.048
Geographic Coverage
We originally ships only to Belgium, France, Germany, Luxembourg and Netherlands. However we accept orders from other European countries, and will ship international order at a rate calculated according to the actual delivery address.
For international order, please contact us at .
Placing orders
When placing orders outside of our web site, please confirm in writing by Internet, e-mail, fax or letter. The following information should be included :
- The (company) name, invoice address, telephone and fax number, and VAT number if applicable
- The (company) name and delivery address if different from above
- The product reference number
- The product description
- The quantity ordered
- The price (VAT included)
Do I need a login and password to place an order on tekbox.be e-Store?
If you are a new customer, you don't need a login or password to place an order.
You will receive your personal login and password by e-mail after your first order, so you can follow your order and delivery online, and place your future orders easily by logging in when entering our website. Our online system will automatically recognize your profile.
If you are already a customer, enter the website with your login and password for an easy ordering process, our online system will automatically recognize your profile.
Order Confirmation
After placing an order, you will receive 1 confirmations by e-mail.
The first one to let you know that your order has been registered and is being treated.
Are the purchase contracts archived?
Yes the purchase orders are archived.
Delivery period
Orders for products available in Belgium will be shipped within 72 hours. Orders placed before Wednesday evening for products originating from other countries can be delivered the following week.
If, for reasons beyond our control ( e.g. stock shortage, transport strike, courier delay, ...) these period can not be met, we will do our utmost to deliver within a reasonable time.
For all other queries concerning delivery, please contact our customer support
e-mail : .
Delivery ways and delivery charges
Goods will be delivered to your premises by our shipping services , between 8h00 and 17h00.
Free of charge delivery in Belgium for all orders above 2500 EUR (VAT included)
Method of payment
See "Payment methods" page.
Return of goods
Should the goods delivered prove to be faulty or in any other way unsatisfactory, please ask an RMA number by contacting our customer department
e-mail : .
Cookies
"Cookie", a piece of text that our Web server can store on your hard disk. This is useful for having your browser remember some specific information. A cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about you. A cookie can only contain information from us or information you have provided to us. You must have cookies enabled on your browser to shop in our online store. This allows us to perform such functions as saving the contact information you provide and tracking your shopping cart. Only we will have access to the information gathered. Cookies are required to place your order/s online.
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